The free AI chatbot for foreigners in Italy.
Sportellino guides you through permits, healthcare, civil registry, and social services; free of charge and anonymously on WhatsApp or Telegram.
Access the Chatbot now!
Choose your preferred channel and start chatting right away with our virtual assistant.
What is Sportellino?
Sportellino is an AI-based chatbot that helps foreigners navigate Italian bureaucracy.
It provides simple and reliable answers on topics like residence permits, healthcare, and civil registration, directly via WhatsApp or Telegram.
The service is free, anonymous, and available in multiple languages.
The ChatBot’s capabilities
Residence permits
We guide you through the application and renewal of your residence permit, explaining the procedures and required documents, as well as waiting times and deadlines. We provide details on the types of permits available, the necessary requirements, and the procedures for conversion or updating when needed.
Accommodation and residence
We help you find housing and obtain residency, explaining how to register it with the municipality and which documents to submit. We provide information on rental contract requirements, access to public housing, and tenants’ rights, as well as guidance on handling possible issues with landlords.
Health care
We guide you through registering with the National Health Service and obtaining your health card, choosing a general practitioner, and accessing medical care. We also provide information on emergency healthcare and nearby medical facilities, including services available for migrants without residency.
Social services and benefits
We provide information on the financial aid available in Italy, including the Citizenship Income, the Universal Allowance for children, utility bill bonuses, and other forms of financial support. We also offer guidance for people in need, large families, and single mothers.
Education and training
We facilitate school enrollment for children, Italian language courses, and integration programs. We help you with the recognition of foreign educational qualifications and with vocational training to improve skills. We also provide guidance on accessing universities and other educational opportunities.
Employment
We provide information on workers’ rights and duties, as well as protection against exploitation. We offer support in writing your CV, accessing local employment services, and finding job opportunities. We also explain the different types of contracts, available subsidies, and options for vocational training.
How is the data verified?
Collected from official sources
We obtain information from reliable sources such as public institutions, government websites, and local services.
Internal verification with experts
Our team, together with help desk operators and migration specialists, checks the accuracy and clarity of the content.
Verified publication in the chatbot
Only the clearest and most useful answers are added to the chatbot, following a final review by our team.
Regular updates
The information is reviewed periodically to reflect legal and practical changes.
Press & Media
