About Us
Associazione Buonsenso is a non-profit association based in Rome, Tax Code 96657510580.
Our team includes social workers, front-line operators, migration specialists, researchers, developers and volunteers. We work on practical barriers that make it difficult to understand administrative procedures or access public services in Italy.
Our activities include direct guidance, verified multilingual information, community outreach, cooperation with local organisations and the development of practical tools. Sportellino is one of the association’s projects.
Where we come from
Associazione Buonsenso grew out of study and fieldwork connected with the Master in Migration & Development at Sapienza University of Rome. In conversations with people and professionals, we kept encountering the same practical problem: official information is often fragmented, quickly becomes outdated or is available only in Italian. There can also be a gap between formal rules and the way procedures work locally.
Questions about a residence permit, municipal registration, choosing a family doctor, obtaining an electronic identity card (CIE) or setting up SPID can therefore become significant obstacles. The association was created to respond to these gaps through human support, careful research and cooperation with public services and community organisations.
What we do
Our social workers and support staff listen to questions, explain procedures and help identify the responsible offices and documents to check. Where needed, they point people towards specialist services.
Request personal support exclusively by email at info@sportellino.it. The registered office is not a public help desk with opening hours. Any support arrangements are agreed in response to your email.
Sportellino offers initial information and guidance. The digital assistant does not submit applications, book appointments, allocate housing or benefits, or guarantee the outcome of a procedure. Decisions remain with the responsible authorities.
We are based in Rome and collaborate with organisations elsewhere in Italy. We check official sources and local procedures, prepare multilingual information and develop tools with communities and professionals.
What we believe
People should be able to understand the procedures that affect their daily lives and exercise their rights regardless of language, origin, income or digital skills. Good support starts with listening, clear explanations and an honest account of what is known and what still needs to be checked.
No single channel or tool can replace relationships, professional judgement and cooperation between services. We therefore combine direct support, accessible information and responsible use of technology.
Associazione Buonsenso is independent and non-profit. We review our work with the people we support, social-sector professionals, volunteers and partner organisations, and update information when rules or local practices change.
Partnerships & Recognition
With the support of the Municipality of Rome
In cooperation with Baobab Experience
In cooperation with the social cooperative GAFGA
Winner of the Premio Cambiare 2026 award
With the support of Progeu
In cooperation with
AIdealab
In cooperation with
Anolf
Organization and transparency
Sportellino is a free project promoted by Associazione Buonsenso.
- Legal name
- Associazione Buonsenso
- Tax code
- 96657510580
- Registered office
- Via Casilina n. 3, 00182 Roma, Italia
- Contact
- info@sportellino.it
Mission
To make information about public services and administrative procedures more accessible to foreign citizens in Italy.
Principal activities
Free multilingual guidance through a chatbot and apps, production and verification of informational content, and collaboration with social workers and migration experts.
Governance and documents
Activities are promoted and supervised by the Association in accordance with its statute. Information about its governing bodies and available institutional documents can be requested by email. info@sportellino.it