Available on WhatsApp and Telegram and designed by Viktor Seibert, the service offers clear and up-to-date answers on asylum, permits and rights, helping to navigate the complex Italian bureaucracy
A new digital ally promises to revolutionise the lives of people fleeing war, poverty or persecution. It is called “Sportellino”, an intelligent chatbot on WhatsApp and Telegram that explains to asylum seekers how to untangle permits, health, documents and rights. Free, anonymous and up-to-date, it could turn a daily nightmare into a finally understandable path.
A digital guide for those arriving in Italy
Conceived by social entrepreneur Viktor Seibert, 32, ‘Sportellino’ was developed after years of experience in the field, in close contact with those who are often trapped between incomplete information, closed counters or insufficient staff.
